Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with DUALE Eyewear. We are committed to delivering your order quickly and securely.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been received and verified.

You will receive a confirmation email once your order has been placed and a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Times

United Kingdom

Standard Shipping: 2–5 business days
Express Shipping: 1–2 business days

Europe

Standard International Shipping: 5–10 business days

Rest of the World

Standard International Shipping: 7–15 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on the destination and selected shipping method.

Free shipping promotions may be offered from time to time and will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Incorrect Shipping Information

Please ensure all shipping information is accurate before completing your order. DUALE Eyewear is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by customers.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at support@dualeeyewear.com. We will work with the shipping carrier to investigate and assist where possible.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and product. We will review the claim and arrange a suitable resolution.